BOOKING TERMS & CONDITIONS
Hikes'n Trails / Taigavire Oy is registered in Finland, business id FI30097202. Company arranges nature holidays, outdoor education courses and educational activity tours for adults and families. Company is responsible for organizing the whole holiday, except flights and customers free time outside the activities.
Book and pay a course or tour in our web shop () After a reservation we will send a note of confirmation and you are welcome to join the trip!
Book a holiday by sending a request by the contact form or by email to info(a)hikesntrails.com.
After that we will send a booking form and a note of confirmation.
Cancellations must be done to the following e-mail address: info(a)hikesntrails.com
The passenger may cancel the tour without special reason as follows:
a) No later than 28 days prior to departure by paying the service fee 50 €.
b) Later than 28 days but no later than 14 days prior to departure by paying the office + service fee 90 €.
c) Later than 14 days but no later than 48 hours prior to departure by paying 50 % of the price of the course/tour.
d) If the tour is cancelled later than 48 hours prior to departure, Hikes'n Trails has the right to charge the full price of the course/tour.
When you sign the booking form you accept the risks and dangers this type of outdoor activity can entail, including postponements, inconvenience, disease, injury and loss of property. You thereby also confirm that you are physically and mentally capable of taking part in the activities that you have chosen.
The company cannot be held responsible for misplaced, lost or damaged luggage. All luggage and cargo including that which is transported by vehicles, persons or animals employed by the company is the responsibility of the participant for the duration of the course.
All bookings must be done through Hikes´n Trails / Taigavire Oy who is identified as the company in this text.
The company will do everything in its power to sure that the published program is realised. However, given the nature of this kind of course/tour activity a certain degree of risk is inherent on account of possible changes due to weather, subcontractors or communications. The company does not accept liability for any extra costs or other consequences that entail from such alterations of the program.
The company or its employees reserve the right alter to prior travel descriptions, destinations or activities if they think that the realisation of the published program will entail unacceptable risks. It is essential that a passenger is covered by adequate travel insurance
If a participant leaves the course/tour during an ongoing activity he or she is not entitled to compensation without prior agreement with Hikes´n Trails.
The instructors and the size of the group can be subject to change. In such circumstances the company will notify the customer.
The company reserves the right to cancel courses/tour if an insufficient number of participants sign up and the expedition is rendered financially unsound. The minimum number of participants is mentioned on our home page.
Participants are entitled to full compensation of any paid sum if the company cancels the course/tour.
The company or any of its employees cannot be responsible for disease, injury or death during activities arranged by the company.
Total payment: The full price can be paid before or during the course/tour by online shop or immediately after entering to the accommodation or starting point with Visa or MasterCard or cash. Note! Full price could be paid also with a bank transfer according to the invoice after accommodation when arriving to the starting point. Please take your bank codes with you if you prefer paying by bank transfer.
Hikes´n Trails as a member of Quality 1Q00 and QualityNet makes regular customer satisfaction surveys.
This feedback section is to be completed after you have traveled with Hikes´n Trails or joined one of our adventures. It is you who is the judge of our performance. We ask you to do us a favor by taking a few minutes to provide us your feedback by using a link below.
Thank you very much in advance!
Hikes'n Trails / Taigavire
Mr. Janne Autere
Erätie 1, 93280 Syöte
+358 40 553 5469