CONTACT

BOOKING TERMS & CONDITIONS 

Hikes'n Trails / Taigavire Oy is registered in Finland, business id FI30097202. The company arranges nature holidays, outdoor education courses and educational activity tours for adults and families. Company is responsible for organizing the whole holiday, except flights and customers free time outside the activities.

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DAY TOURS
Book and pay for a course or tour in our webshop (www.taigavire.fi) After a reservation, we will send a note of confirmation and you are welcome to join the trip!

NATURE HOLIDAYS
Book a holiday by sending a request by the contact form or by email to info(a)hikesntrails.com. 
After that, we will send a booking form and a note of confirmation. 
Cancellations must do to the following email address: info(a)hikesntrails.com

CANCELLATION POLICY
The passenger may cancel the tour without particular reason as follows:
a) No later than 28 days before departure by paying the service fee of 50 €.
b) Later than 28 days but no later than 14 days before departure by paying the office + service fee 90 €.
c) Later than 14 days but no later than 48 hours before departure by paying 50 % of the price of the course/tour.​
d) If the tour is canceled later than 48 hours before the departure, Hikes'n Trails has the right to charge the total price of the course/tour.

When you sign the booking form, you accept the risks and dangers this type of outdoor activity can entail, including postponements, inconvenience, disease, injury and loss of property. You thereby also confirm that you are physically and mentally capable of participating in the activities you have chosen.

The company cannot be held responsible for misplaced, lost or damaged luggage. All luggage and cargo, including that which is transported by vehicles, persons or animals employed by the company, is the participant's responsibility for the duration of the course.

All bookings must made through Hikes´n Trails / Taigavire Oy who is identified as the company in this text. 
The company will do everything in its power to sure that the published program is realized. However, given the nature of this kind of course/tour activity, a certain degree of risk is inherent on possible changes due to weather, subcontractors or communications. Therefore, the company does not accept liability for any extra costs or other consequences from such alterations of the program. 

The company or its employees reserve the right to alter previous travel descriptions, destinations or activities if they think that the realization of the published program will entail unacceptable risks. A passenger must be covered by adequate travel insurance. 

If a participant leaves the course/tour during an ongoing activity, he or she is not entitled to compensation without prior agreement with Hikes´n Trails. 
The instructors and the size of the group can be subject to change. In such circumstances, the company will notify the customer. 

The company reserves the right to cancel courses/tours if insufficient participants sign up and the expedition is rendered financially unsound. The minimum number of participants is mentioned on our home page. 
Participants are entitled to total compensation of any paid sum if the company cancels the course/tour.
The company or any of its employees cannot be responsible for the disease, injury or death during activities arranged by the company.

Total payment: The full price can be paid before or during the course/tour by the online shop or immediately after entering the accommodation or starting point with Visa or MasterCard or cash. Note! Invoice can also be paid with a bank transfer after arriving at the starting point. So please take your bank codes with you if you prefer to pay by bank transfer.

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Feedback Form​

Hikes´n Trails makes regular customer satisfaction surveys.

Therefore, we kindly ask you to do us a favor by taking a few minutes to provide us your feedback using the link https://goo.gl/maps/sq8vQp4nSMLjCEpw8

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Thank you very much in advance!